Refund Policy

Refund Policy – Eva & Esh

At Eva & Esh, we take pride in offering premium jewelry and excellent customer service. If you're not fully satisfied with your purchase, please review our refund policy below.

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πŸ”„ Returns & Refunds Eligibility

  • Items must be returned within 7 days of delivery.
  • Products must be unused, in their original condition, and with all packaging intact.
  • Customized or personalized items are not eligible for returns or refunds unless defective.

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🚫 Non-Refundable Items

  • Earrings (for hygiene reasons)
  • Sale or discounted items.
  • Gift cards.
  • Custom-made or engraved pieces

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πŸ’° Refund Process

  1. Email us at info.evaesh@gmail.com with your order number and reason for return.
  2. If eligible, we will provide return instructions.
  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed withinΒ 7 business days to your original payment method.

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🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service for your return.

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❗ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund as applicable.

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πŸ“ž Contact Us

If you have any questions regarding our refund policy, please contact us:

Email: info.evaesh@gmail.com
Phone: +92-3214655451 (Whatsapp)

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Last updated: May 20, 2025

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