Refund Policy
Refund Policy β Eva & Esh
At Eva & Esh, we take pride in offering premium jewelry and excellent customer service. If you're not fully satisfied with your purchase, please review our refund policy below.
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π Returns & Refunds Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original condition, and with all packaging intact.
- Customized or personalized items are not eligible for returns or refunds unless defective.
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π« Non-Refundable Items
- Earrings (for hygiene reasons)
- Sale or discounted items.
- Gift cards.
- Custom-made or engraved pieces
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π° Refund Process
- Email us at info.evaesh@gmail.com with your order number and reason for return.
- If eligible, we will provide return instructions.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed withinΒ 7 business days to your original payment method.
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π Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for your return.
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β Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund as applicable.
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π Contact Us
If you have any questions regarding our refund policy, please contact us:
Email: info.evaesh@gmail.com
Phone: +92-3214655451 (Whatsapp)
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Last updated: May 20, 2025
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